Cancellation and Refund Policy
Our refund and returns policy covers the terms for cancellations, rescheduling, and refunds.
Eligibility for Refund
To be eligible for a refund, your tour must not have been completed.
Non-returnable Items
The following items are non-refundable:
- Gift cards
- Tours that have already concluded
- Tours not canceled at least 48 hours prior to departure (however, rescheduling options may be discussed outside of this period).
Partial Refunds
Partial refunds may be granted under the following conditions:
- Tours canceled between 48 hours and 7 days of departure will receive a 75% refund.
- Tours canceled less than 48 hours before departure are not eligible for a refund, except in cases of extenuating circumstances. Rescheduling within 48 hours is only available for weather-related cancellations.
Refund Process
Once your cancellation is received, we will notify you via email to confirm receipt and inform you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 5-7 days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account.
- Contact your credit card company, as processing times can vary.
- Contact your bank. There may be a delay before the refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at bookings@fleurieufoodandwine.com.au.
Reschedules Due to Weather
We offer a weather guarantee. Weather conditions will be assessed up to 48 hours before your scheduled departure. If we cancel your tour due to weather, we will offer a rescheduled date and time. If a suitable time cannot be found, your booking will be canceled, and a full credit will be issued.
Need Help?
If you have any questions related to cancellations or refunds, contact us at bookings@fleurieufoodandwine.com.au.and returns.